WOOCS 1.1.9

FAQS


Do I have to register to shop at www.tulsya.com?

You have to register to shop at www.tulsya.com.

How do I register?

You can register by clicking on the MyAccount Link at our site. After which, you will get regular updates and can avail of all the services offered at www.tulsya.com.

Do I have to disclose my e-mail id and phone number for registration?

Yes, it is important to disclose these details as it helps facilitate a smooth operation and ensures a secure shopping transaction for you. Rest assured, your data will remain secure with us.

Is my personal information secure at www.tulsya.com?

Absolutely. Please see our Privacy Policy to know more.

Are there any charges for registration?

There are no charges for registration on www.tulsya.com.

How do I get a new password?

Click on Forgot Password option available in My Account page. A link to set new password will be mailed to your registered email id.

Can I edit my personal information?

Yes, It can be done in “My Account” section.

How do I unsubscribe from your services?

By clicking on the Unsubscribe option from the My Account section.

I am based out of India and I want to place an order for a delivery in India. Is it possible?

Yes, please refer to our serviceable pin codes in the shipping and returns section.

How do I get in touch with www.tulsya.com?

You can get in touch with us at + 91 98113 33604 or e-mail us at [email protected]

What kind of products do you sell online?

www.tulsya.com sells Womenswear and Menswear clothing.

How do I know my size?

Size charts have been provided for in every product section. Please refer to our Size chart section.

Can it be possible to make custom fitting garments?

Yes for brand Tulsya we offer bespoke services. Once you have placed an order online, please send a mail to customer care with your measurement details and order number.
Please check and confirm over a call – + 91 98113 33604 or on mail –  [email protected] if any additional charges will be applicable before placing an order.

How do I make a payment?

We accept Master Card, Visa credit, Pay Pal, debit and other credit cards. We also have an option of net banking.

Do you accept payment through Cheque/Demand Draft?

Call + 91 98113 33604 to know more.

Do you accept payment through Cheque/Demand Draft?

Call + 91 98113 33604 to know more.

What happens if my credit/debit card has been compromised while making a payment online?

We do not store/retain your credit card information. If you suspect any such thing, then please report this immediately to your bank.

What happens if merchandise ordered is out of stock?

If a product goes out of stock while adding it to your shopping cart, you will be informed immediately and in such a case we refund the amount.

Is there a limit to the quantity that I can order?

No, there’s no limit.

Can I cancel an order?

Yes, you may cancel an order fully or partially within 24 hours from the time of placing the order.

Can I change the shipping address of the order?

You can change the shipping address before your order is billed or shipped. This could be done by contacting us on mail on [email protected] with your order details.

How do I return a product?

Kindly read return policy document from the SHIPPING & RETURNS section.

Do you deliver out of India?

We deliver all over the world, except to Mauritius.

What if I am not available when you deliver the merchandise?

Courier companies usually call the customer to checks their availability. In case the delivery fails, the parcel is re-dispatched after taking appropriate instructions from the customer.

What do I do if my order is received in a damaged condition?

If you notice that your parcel is damaged or tampered, you should refuse to accept it and return it to the courier personnel with all of the original packaging material. You need to get in touch with the customer support immediately.

Can I book an order for delivery to more than one address?

No. You have to place separate orders for different shipping addresses.

What are the shipping charges, are there any additional charges?

Shipping charges are extra as applicable and shall be calculated during checkout.

How can I track my order?

Once your shipment is booked from our side you will be receiving a system generated mail with courier details. You can track your order status using the same details on the respective courier’s website.

What is the stipulated delivery time for an order?

This usually depends upon the location; else it is usually dispatched by five days for the delivery of an order, rest depending on the garment’s style, delivery time may vary.

What should I do if I receive a different item from the one that I have ordered?

If a wrong shipment has been delivered to you, please contact us within 24 hours of receiving the delivery.